Return & Exchange Policy

At FLORA N FIONA, customer satisfaction is our priority. We carefully inspect every order before dispatch to ensure it reaches you in perfect condition.

Returns & Exchanges

We accept returns or exchanges only in the following cases:

• You receive the wrong product.
• Your order arrives damaged or defective.
• The item is missing from your order.

If you experience any of the above issues, please contact us within 48 hours of receiving your order.

Conditions for Return or Exchange

To be eligible for a return or exchange:

• The product must be unused and in its original packaging.
• Proof of purchase or your order number must be provided.
• Clear photos of the product and packaging may be required for verification.

Non-Returnable Items

For hygiene and quality reasons, we do not accept returns or exchanges for:

• Opened or used perfumes.
• Products damaged due to improper handling after delivery.
• Orders where the customer changes their mind after delivery.

Exchange Process

Once your request is approved, our support team will guide you through the return or exchange process. Replacement products will be dispatched as soon as the returned item is received and verified.

Need Help?

If you have any questions regarding your order, please contact us:

📧 Email: floranfionastore@gmail.com

📱 WhatsApp: +92 307 9483395

Our team will respond as quickly as possible to resolve your concern.